Returns & Exchanges
At Abel Burners, we want you to be completely satisfied with your purchase; however, if your order does not meet your expectations, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack your burner and oils in their original box and protective sleeve to ensure they are not damaged during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send your package back to our studio address.
Quality Check and Refund
Once we receive and inspect your item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing