Frequently Asked Questions
Discover everything you need to know about your Abel Burner experience.
How do I maintain my Abel Burner for the best performance?
To maintain your burner, ensure you wipe the copper or brass components with a soft, dry cloth after use. For the glass flask, wash with warm soapy water to remove any residue before changing your essential oil blends.
What is the typical shipping time for domestic orders?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress.
Are your essential oils 100% natural?
Yes, all of our signature scents are formulated using 100% pure essential oils, sourced sustainably to ensure a clean and therapeutic aromatic experience in your home.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all unused and resalable items in their original packaging. Please contact our support team to initiate a return authorization.
Can I use any standard tea light with the burner?
Our burners are designed to work best with high-quality, standard-sized tea lights. We recommend using natural soy wax tea lights for a cleaner burn and consistent heat distribution.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.